Refunds

Refund & cancellation

Unviewable is a one-time ₹116.82 purchase. If it doesn't work on your machine, we refund it.

What you are buying

A permanent licence to download and use Unviewable for Windows. It is a digital product delivered immediately — there is nothing to ship and nothing to cancel on a recurring basis, because there is no subscription.

When we refund

We will refund your purchase in full, within 7 days of payment, if any of the following apply:

The application does not install or does not launch on a supported system (Windows 10 version 2004 or later).
A core advertised feature does not work on your machine and we cannot resolve it with you.
You were charged more than once for the same licence, or charged after a failed payment. Duplicate charges are refunded regardless of the 7-day window.
You paid but never received access to the download.

When we do not refund

Change of mind after you have successfully downloaded and run the application, outside the 7-day window.
Your AI provider (Groq) costs. Those are billed to you directly by Groq under your own API key; we never charge for them and cannot refund them.
Consequences of use that breaches a third party's rules — for example an examination body's or employer's policy. Please read the Terms before purchasing.
Requests where we cannot match the payment to an account, after we have asked you for the details needed.

Capture exclusion is not guaranteed on every configuration

Unviewable relies on operating-system capture-exclusion behaviour, which varies by Windows version and by the conferencing or recording software in use. We list supported configurations on the downloads page. If capture exclusion does not work on a supported configuration, that qualifies as a core feature failure and is refundable under the terms above.

How to request a refund

Email join.invisibleai@gmail.com with the subject “Refund request”. Include:

The email address on your Unviewable account
Your Razorpay payment id (starts with pay_, shown on your payment receipt)
A short description of the problem

How long it takes

We respond within 3 working days. Once approved, the refund is issued to your original payment method through Razorpay. Bank and card settlement typically takes a further 5 to 10 working days, which is outside our control.

When a refund is processed, your download access is withdrawn and you must stop using the application.

Before you dispute a charge

Please email us first. A refund is faster for you than a bank dispute, and we would rather resolve it directly.

Last updated: 17 August 2026